Suppose you want to help out a friend or a client to solve any PC issues he/ she is facing, with your expertise on that subject like any software not working properly, to execute any application properly or basic troubleshooting, then the most productive way of doing it would be to provide support through a remote desktop session especially if you live far away from that client or friend.
What is Remote Desktop ? Tools that use Remote desktop allows you to control a computer from another computer without physically accessing it. This allows the user to remotely change anything on the client computer, and access all of the file contents and use the remote machine’s operating system from his own monitor screen and using the mouse and keyboard of his own computer.
While we have mentioned various remote assistance software earlier, I would like to mention Techinline’s Remote Desktop in-browser tool which lets you set up a remote desktop session right from your browser through a browser plugin. No need to install any additional software.
Step 1 : Log into the Techinline Expert console at
techinline.net/expert. (Create an account first)
Step 2 : Tell your friend or client to go to FixMe.it, where he/she receives a 6-digit number (Client ID)
Step 3 : Enter the Client ID obtained by the remote client into the corresponding field (see below) and click Connect.
Note, from the other end the user must click Accept to confirm and hence initiate the remote desktop session.
Once you have connected to the Client as the Expert, you can do any of the following:
You can refer to their online help docs for more details and information on how to use the tool.
Though it’s not a free tool but I didn’t find any similar in-browser tool to set up a remote desktop connection with so much ease.
Google Chrome has a free official extension called Chrome Remote Desktop BETA for setting up remote desktop between chrome users who have installed that extension.